4. FEES

4.1 Quiqup will provide the Services at the rates and fees (Fees) specified in the Services and Fees Schedule.

4.2 International Shipment rates may be weight, volumetric weight or zone-based per Carrier rules. Duties & Taxes and brokerage fees (if applicable) will be additional charges. The specific pricing structure, including the applicable rates, is further detailed in the Services and Fees Schedule.

4.3 Quiqup’s own fee component relates solely to the provision of its digital platform, booking, coordination, and billing services.

4.4 Quiqup reserves the right to adjust the Fees at any time. In such cases, a minimum written notice of 30 calendar days will be provided to the Customer before the revised Fees take effect.

4.5 The Carrier Terms may impose a general and particular lien over the Items in its possession, and the Customer shall so be bound be those Carrier Terms.

4.6 Where Duties & Taxes, customs charges, brokerage, handling fees, fuel surcharges, statutory levies, or any other import/export-related amounts are advanced by Quiqup or a Third-Party Carrier on the Customer’s behalf, the Customer shall be liable for the full amount actually billed to Quiqup, including any foreign-exchange differences, adjustments, or supplemental assessments issued after delivery by customs authorities or Third-Party Carriers. Quiqup may recharge such amounts to the Customer immediately upon invoice, and the Customer shall reimburse such amounts without delay. Quiqup may withhold remittances or apply set-off until all such amounts (including subsequent corrections) have been fully reimbursed.

4.7 The Customer shall keep Quiqup fully indemnified and held harmless in relation to all Fees, costs and expenses due to be paid by Customer in accordance with these Conditions.

5. PAYMENTS

5.1 General
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5.1.1 The Customer agrees to pay Quiqup for the Services in accordance with Services and Fees Schedule, upon receipt of an invoice.

5.1.2 Payments shall be made in AED, unless otherwise agreed in writing, via electronic bank transfer to Quiqup’s designated bank account, or via automatic credit card billing.

5.1.3 Each party shall bear its respective bank charges.

5.2 Invoices

5.2.1 Quiqup shall issue invoices to the Customer on a monthly basis, detailing the charges incurred during the preceding calendar month. These invoices will be sent to the invoicing and email address provided in the Services and Fees Schedule.

5.2.2 Invoices are payable by the Customer within ten days from invoice date (or unless otherwise specified in the Services and Fees Schedule) via electronic transfer to the following bank account:
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Account Name: Quiqup Delivery LLC.
‍Bank: RAK Bank
‍Account Number: 0182923174001
‍IBAN: AE840400000182923174001
‍SWIFT CODE: NRAKAEAK
‍Branch: Oud Metha Branch

5.2.3 Any discrepancies or disputes related to an invoice must be reported to Quiqup’s within seven days of receipt. If the Customer does not raise a dispute within this period, the invoice will be considered accepted, undisputed and payable in full by the Customer.

5.2.4 Disputing a charge, group of charges, or an invoice does not exempt the Customer from paying the invoice.

5.2.5 The Customer must always pay the invoice in full, but if the dispute is resolved in the Customer’s favour, Quiqup will issue a credit note applicable to future invoices.

5.2.6 Late payments will incur interest at the rate of 4% per annum, calculated daily from the due date until paid.

5.3 Payments Collected

5.3.1 Quiqup’s liability is limited to collecting and returning the payments entered by customers via the Quiqup platform or pushed to Quiqup via any integrated API’s, for the relevant period.

5.3.2 Quiqup reserves the right to offset any amounts the Customer owes Quiqup against amounts Quiqup owes the Customer. Such adjustments will be clearly detailed in the invoice and credit note sent to the Customer.

5.3.3 Any amounts owed to the Customer will be transferred once a month (or unless otherwise specified in the Services and Fees Schedule) after the Customer provides written confirmation of the amount.

5.4 Cash on Delivery (COD) Handling

5.4.1 COD is not available for International Shipments unless expressly agreed in the Services and Fees Schedule. Any COD outside the UAE is subject to Carrier restrictions and may attract additional fees and delays

5.4.2 If Quiqup collects COD on the Customer’s behalf from Recipients, it does so as agent for the Customer only, and risk of counterfeit, fraud or theft by third parties remains with the Customer except to the extent caused by Quiqup’s proven gross negligence or wilful misconduct.

5.4.3 Collected COD payments will be included in the monthly invoice alongside the fees incurred for that period. Any COD discrepancy must be reported within seven days of the invoice date; otherwise the COD accounting is deemed accepted.

5.4.4 If the COD amount to be transferred in a single payment is less than AED 1,000, a bank charge of AED 15 will apply.

5.4.5 Quiqup may refuse high-denomination notes. Quiqup will accept COD payments up to a maximum of AED 500 per order.

5.5 Taxes

5.5.1 Quiqup is responsible for meeting its tax obligations, including providing all necessary notifications and making required payments under the applicable laws for its products and services.
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5.5.2 The Customer is responsible for bearing the cost of VAT payments on the charges provided a valid VAT invoice is issued by Quiqup.

5.6 Incoterms & D&T Responsibility

5.6.1 Incoterms shall be DDU or DDP at the Customers discretion, unless the Services and Fees Schedule or order specifies otherwise.

SERVICE LEVELS AND PROOF OF DELIVERY

6.1 For International Shipments, all transit times are indicative only and exclude time in customs, security, export controls or force majeure events.

6.2 Delivery is evidenced by a POD. For International Shipments, Third-Party Carrier-generated scans, signatures, geo-stamps and system logs constitute POD, and in the absence of manifest error, Third-Party Carrier records shall be conclusive.

6.3 If a Recipient is unavailable or refuses delivery, the Third-Party Carrier may attempt re-delivery, return to origin, or hold pending instructions per the SOPs. Additional charges may apply.

6.4 Re-delivery, return-to-sender, storage, and disposal fees (where applicable) are chargeable per the Services and Fees Schedule.

7. BOOKINGS AND DELIVERY

7.1 To request a delivery booking, the Customer must submit a request either via the Quiqup dashboard or the integrated APIs (as applicable) and provide all the required information necessary for the Services as communicated from time-to-time and/or specified in the SOPs.

7.2 For International Shipments (non-exhaustive), the Customer must have a Mirsal2 export/import code if they plan to ship high value items over AED 1,000, and  supply complete, accurate commercial invoices, HS codes, values, Incoterms, EORI/Tax IDs, export licences (if applicable), and any destination-specific data. Undervaluation, misdeclaration or incomplete documentation is at the Customer’s sole risk. Quiqup’s assistance or system tools for documentation do not transfer the Customer’s responsibility for compliance with export/import laws or customs requirements.

7.3 The Customer must notify Quiqup in writing at least 15 days in advance of any marketing campaigns or activities expected to increase the demand for the Services.  Failure to do so may result in delays that are not Quiqup or the Third-Party Carrier’s fault.

7.4 The Customer represents and warrants that all International Shipments comply with applicable export controls and Sanctions Laws, are not destined for embargoed countries or restricted parties, and do not contain items prohibited under IATA DGR, ADR, IMDG or local law.

7.5 The  Third-Party Carriers may, in accordance with the Carrier Terms, route, consolidate, trans-ship or re-consign International Shipments at their discretion.

8. ITEMS

8.1 When using the Services to deliver Items to a Recipient, the contract of sale for the Item is strictly between the Customer and the Recipient, and Quiqup is not a party to that contract.

8.2 Items may not include items that are prohibited by the Carrier Terms.

8.3 The Third-Party Carrier may have the right to, either directly or through a third-party, to inspect any Items if there is a suspicion of a breach of paragraph ‎8.2.

8.4 Quiqup may, at its sole discretion, reject any booking request placed by Customer without providing a reason.

8.5 Packaging Standards

8.5.1 The Customer is responsible for ensuring that all Items are properly prepared and packaged to withstand multi-modal transit (air/road/sea), security screening, stack pressure and climatic variation; Third-Party Carrier packaging rules prevail in case of conflict.

‍8.5.2 Neither Quiqup nor a Third-Party Carrier will be held responsible for any damage to delicate or fragile Items transported, or damage to any Items that arises due to packaging that does not meet the standards specified in paragraph ‎8.5.1.

‍8.6 Weight, Dimensions & Handling Limits

8.6.1 Items must not exceed the weight and dimension thresholds specified in the Services and Fees Schedule. The Third-Party Carrier may measure/weigh Items and apply charges based on the greater of actual weight and volumetric weight, and the Customer fully accepts this, and discharges Quiqup from any responsibility in such cases, as this is outside of Quiqup’s control.

8.6.2 Oversized/heavy Items may require special handling and attract surcharges.  The Third-Party Carrier may refuse unsafe loads or Items exceeding stated limits.

9. INTELLECTUAL PROPERTY RIGHTS

9.1 Ownership of Intellectual Property

9.1.1 Quiqup (or its licensors) retains full ownership of all intellectual property rights associated with the Services, including but not limited to the Quiqup dashboard, integrated APIs, software, databases, designs, graphics, trademarks, service marks, trade names, content, algorithms, and any related documentation or proprietary information (collectively, the Quiqup IP). No ownership or proprietary rights to the Quiqup IP are transferred to the Customer under these Conditions or otherwise.

9.2 Limited License to Use

9.2.1 Subject to these Conditions, Quiqup grants the Customer a revocable, non-exclusive, non-transferable, non-sublicensable, royalty-free, limited right to use the Quiqup IP strictly for the purpose of accessing and using the Services as intended. This license is granted solely for the Customer’s internal business operations and does not include any right to modify, distribute, exploit, or create derivative works from the Quiqup IP. All rights not expressly granted to the Customer under these Conditions are reserved by Quiqup.

9.3 Restrictions on Use

9.3.1 The Customer agrees and warrants that they will not, under any circumstances:

a. copy, reproduce, distribute, publish, transmit, modify, adapt, translate, create derivative works of, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, structure, or algorithms of the Quiqup IP or any part thereof, including but not limited to the Quiqup dashboard and integrated APIs.

b. remove, obscure, or alter any copyright, trademark, confidentiality, or other proprietary notices affixed to or contained within the Quiqup IP.

c. use the Quiqup IP for any purpose that is unlawful, harmful, or inconsistent with the intended purpose of the Services.

d. sell, license, sublicense, transfer, assign, lease, rent, or distribute the Quiqup IP or otherwise exploit it for commercial gain beyond the intended use of the Services.
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e. use any automated systems, bots, scraping tools, or similar mechanisms to access or interact with the Quiqup IP, unless expressly authorised by Quiqup in writing.
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f. use any data obtained through Quiqup’s APIs or dashboard for benchmarking, resale, or the development of competing logistics or delivery software.

9.4 Reservation of Rights

9.4.1 All rights, title, and interest in and to the Quiqup IP, including any updates, enhancements, improvements, modifications, or customisations made to the Services, remain exclusively with Quiqup or its licensors. The Customer acknowledges and agrees that any feedback, suggestions, or ideas provided to Quiqup regarding the Services may be used by Quiqup without restriction, compensation, or obligation, and any resulting developments shall be the sole property of Quiqup.
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9.5 Third-Party Intellectual Property

9.5.1 The Services may include software, tools, or other materials owned by third parties (Third-Party Components). The Customer’s use of such Third-Party Components is subject to the terms and conditions provided by the respective third-party licensors. Quiqup disclaims any responsibility for Third-Party Components and makes no representations or warranties regarding their use or performance.

9.6 Indemnification

9.6.1 The Customer agrees to indemnify, defend, and hold harmless Quiqup and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from or related to:

a. the Customer’s breach of this paragraph ‎9;
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b. the unauthorised use, reproduction, or distribution of the Quiqup IP; or

c. any infringement of third-party intellectual property rights caused by the Customer’s use of the Services in violation of these Conditions.

9.7 Termination and Consequences

9.7.1 Upon termination or expiration of the Contract, the Customer’s license to use the Quiqup IP shall immediately cease. The Customer shall promptly discontinue all use of the Quiqup IP. Quiqup reserves the right to take any legal action necessary to enforce this requirement.‍

10. WARRANTIES

10.1 The Customer represents, warrants and undertakes that it shall:

a. not to use the Services for illegal purpose or in a manner that interrupts, damages or impairs the Services;

b. not to use the Services to deliver items that are hazardous, dangerous, illegal, restricted or intended only to harass or abuse other users or third parties (including Quiqup);

c. not to use the Services to transmit any viruses, malicious code, or any material that is infringing, obscene, defamatory, threatening or unlawful or harmful to Quiqup or third parties;

d. keep its account username and password secure at all times and not to disclose them to unauthorised persons or permit unauthorised access to the account; and

e. perform its obligations under these Conditions, including preparation and packaging of Items for delivery, with due care, skill, and in accordance with industry standards.

10.2 Further, for International Shipments, the Customer warrants that all export/import data supplied is true, accurate and complete, and that goods may be lawfully exported, transported and imported.

10.3 Quiqup warrants that it will provide the Services with reasonable care, skill, and in accordance with industry standards. However, the Services are provided "as-is," and Quiqup disclaims all implied warranties, including fitness for a particular purpose or merchantability, to the fullest extent permitted by law.

11. COMPLAINTS

11.1 If a Recipient raises a complaint regarding a Item, Quiqup may redirect the complaint to the Customer or Third-Party Carrier.

11.2 Complaints about the Services should be emailed to support.dubai@quiqup.com, including the order reference number if applicable, within, for International Shipments, one week of receipt or completion. Quiqup will not accept responsibility for any complaints submitted outside this timeline.

12. FORCE MAJEURE

12.1 Except for payment obligations, neither party shall be liable for delays or failures to perform obligations due to events beyond their reasonable control. If such an event persists for more than 90 days, either party may terminate the Contract with immediate written notice.

13. NON-DISCLOSURE & CONFIDENTIALITY

13.1 The receiving party (Disclosee) agrees to keep all proprietary or Confidential Information disclosed by the disclosing party (Discloser) strictly confidential. Such information may only be used as necessary to fulfil obligations under these Conditions or as authorised in writing by the Discloser.

13.2 Notwithstanding paragraph ‎13.1, the Disclosee may disclose the Confidential Information as required by law. Quiqup may share information with third parties as necessary to perform its obligations under these Conditions.

13.3 If the Disclosee shares Confidential Information with its employees, directors, contractors or agents, it must ensure these individuals adhere to confidentiality provisions. The Disclosee assumes full responsibility for breaches by such individuals and indemnifies Quiqup for any resulting damages.

13.4 All Confidential Information remains the property of the Discloser. No rights or licenses, express or implied, are granted to the Disclosee concerning the Discloser’s intellectual property. Upon termination or expiration of the Contract, the Disclosee shall cease using the Confidential Information and return or destroy it upon the Discloser’s request, unless required by law to retain it.

13.5 Any retained Confidential Information must be securely stored for compliance purposes only, and all other copies must be destroyed upon the Discloser’s request.

13.6 For the purposes of this paragraph ‎13, Confidential Information means any and all information, whether written, oral, electronic, visual, or in any other form, that:

a. is identified as confidential at the time of disclosure; or

b. is of such a nature that a reasonable person would understand it to be confidential or proprietary, including but not limited to trade secrets, business plans, financial data, technical specifications, customer information, and any other information that, if disclosed, could harm the Discloser.

13.7 Confidential Information does not include information that:

a. is or becomes publicly available through no breach of this Contract by the Disclosee;

b. was lawfully known to the Disclosee prior to its disclosure by the Discloser;

c. is disclosed to the Disclosee by a third party lawfully possessing such information without any obligation of confidentiality; or

d. is independently developed by the Disclosee without use of or reference to the Discloser’s Confidential Information.

14. DATA PROTECTION

14.1 Compliance with Data Protection Laws

14.1.1 Each party shall comply with all applicable data-protection and privacy laws in connection with the processing of any personal data under this Contract, including data relating to End Customers (PersonalData).

14.2 Roles of the Parties

14.2.1 To the extent that Quiqup processes any personal data on behalf of the Customer for the purpose of providing the Services, the Customer acts as data controller (or equivalent role under applicable law) and Quiqup acts as data processor (or equivalent). For International Shipments, the Customer acknowledges that Quiqup may transmit shipment and Recipient data to Third-Party Carriers and customs authorities as necessary to arrange and facilitate the transport, clearance, and delivery of Items.

14.3 Processing Obligations

14.3.1 Quiqup shall:
a. process personal data only as necessary to provide the Services and in accordance with the Customer’s documented instructions, except where otherwise required by law;

b. implement commercially reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, or disclosure;

c. ensure that persons authorised to process personal data are subject to confidentiality obligations; and

d. notify the Customer without undue delay upon becoming aware of a personal data breach affecting Recipient personal data, to the extent required by applicable law.

14.4 Sub-Processors and Third-Party Carriers

14.4.1 The Customer authorises Quiqup to engage subcontractors, service providers, and Third-Party Carriers as sub-processors to the extent necessary for the provision of the Services. Quiqup shall ensure that such parties are subject to contractual obligations that are no less protective of personal data than those set out in this Section, recognising that Third-Party Carriers process personal data in accordance with their own operational requirements, statutory obligations, and the Carrier Terms.

14.5 International Transfers

14.5.1 The Customer acknowledges and agrees that providing International Shipments necessarily involves the cross-border transfer of personal data; including sharing with Third-Party Carriers, customs authorities, and other regulatory bodies in the countries of transit or destination. Such transfers are an inherent part of the Services, and the Customer is responsible for ensuring it has an appropriate legal basis for such transfers under applicable law.

14.6 Customer Responsibilities

14.6.1 The Customer warrants that:

a. it has provided all required notices and obtained all necessary consents or lawful bases for Quiqup to process personal data in connection with the Services (especially the personal data of the any Recipients);

b. all personal data provided to Quiqup is accurate and limited to what is necessary for the shipment and delivery of Items; and

c. it shall not provide Quiqup with any special categories of personal data or other data that is unnecessary or inappropriate for the provision of the Services.

14.7 Data Retention

14.7.1 Quiqup may retain personal data for the duration of the Contract and thereafter as required for legal, regulatory, audit, accounting, insurance, or operational purposes, or in accordance with its internal retention policies. Personal data no longer required will be securely deleted or anonymised.

14.8 Data Subject Requests

14.8.1 Quiqup shall provide reasonable assistance to the Customer, at the Customer’s cost, in responding to data subject access requests or regulatory inquiries relating to personal data processed in connection with the Services, except where such requests relate to data processed by Third-Party Carriers under their own legal obligations.

15. LIABILITY

15.1 Risk and Bailment

15.1.1 Where Items are collected or held by Quiqup within the UAE prior to handover to a Third-Party Carrier, Quiqup holds them as a bailee and shall exercise reasonable care consistent with industry standards. Once handed to a Third-Party Carrier, risk and liability are governed by the Carrier Terms and any mandatory convention (including, where applicable, the Montreal Convention for air carriage, CMR for international road carriage, or Hague-Visby Rules for sea carriage). Risk otherwise remains with the Customer.

15.1.2 The Customer agrees that all limitations, exclusions and defences available to Quiqup shall extend to its directors, employees, agents and Third-Party Carriers.

15.2 International Liability Back-to-Back

15.2.1 For International Shipments, Quiqup’s liability is strictly back-to-back with the Carrier Terms and shall not exceed the amount actually recovered from the relevant Third-Party Carrier (less reasonable claims handling costs). No broader liability applies notwithstanding any other provision of these Conditions.

15.3 Customer Insurance

15.3.1 The Customer is responsible for maintaining insurance adequate for the nature and value of Items, including transit, theft, and consequential loss.

15.3.2 The Customer must provide proof of such insurance within 14 days of a written request from Quiqup.

15.4 Optional Coverage
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15.4.1 Where stated in the Services and Fees Schedule, Quiqup may provide optional transit coverage for loss or physical damage occurring while in Quiqup’s custody.

15.4.2 The Customer’s exclusive remedy under such coverage shall be limited to the lesser of:

a. the Item’s declared value accepted by the applicable Third-Party Carrier; or

b. the maximum amount recoverable under the liability limits, exclusions, and conventions applicable to the selected Third-Party Carrier pursuant to the Carrier Terms.

15.4.3 Any optional transit coverage offered by Quiqup applies only while in Quiqup’s physical custody unless the Services and Fees Schedule expressly states Carrier-provided insurance has been purchased for the international leg; in that case, claims and limits are per the Carrier’s policy.

15.5 Aggregate Liability Cap

15.5.1 Quiqup’s total aggregate liability arising out of or in connection with the Services (whether in contract, tort, statute or otherwise) shall not exceed the total Fees paid or payable in the two months preceding the event giving rise to liability.

15.5.2 For International Shipments, the cap in paragraph ‎15.5.1 shall be further limited to the amount recovered from the Third-Party Carrier (if any).

15.6 Exclusion of Indirect Loss

15.6.1 Neither party is liable for any loss of profit, revenue, goodwill, business interruption, or any indirect, special, or consequential loss or damage.

15.7 Exclusions

15.7.1 Quiqup is not liable for loss or damage arising from:

a. inadequate or improper packaging; inbound non-compliance (no ASN, wrong labels, concealed damage);

b. inherent vice, latent defect or perishability;

c. Recipient error, refusal or unavailability;

d. Force Majeure;

e. electronic or magnetic damage to data or images;

f. Items prohibited by paragraph ‎8.2;

g. customs delays, inspections, confiscation or seizure;

h. inaccurate or incomplete export/import documentation or HS classification;

i) Recipient’s refusal to pay Duties & Taxes or provide information;

j) Carrier embargoes, aviation security, or capacity constraints; or

k) acts or omissions of third parties not under Quiqup’s control (including building security or concierge).

15.8 Claims and Time-Bar

15.8.1 Claims for loss, damage, or shortage must be notified in writing with reasonable particulars within seven days of delivery (or scheduled delivery), and in any event no later than 30 days from the order date; failing which, the claim is barred.

15.8.2 Quiqup may require supporting documents (invoice, photos, packaging, POD).

15.8.3 For International Shipments, Carrier notice and time-bar periods apply. The Customer must notify Quiqup within the earlier of: (i) the Carrier’s notice period; or (ii) 7 days of delivery (apparent damage) / 14 days (concealed damage) / 21 days (delay), unless the Carrier Terms specify otherwise.

15.9 Mitigation and Set-OffShrinkage allowance

15.9.1 Each party shall mitigate its losses. Quiqup may set off any sums owed by the Customer against amounts otherwise payable by Quiqup to the Customer.

15.10 Mandatory Law

15.10.1 Nothing excludes liability that cannot be excluded under applicable law, or for death or personal injury caused by negligence or fraud.‍

16. TERM AND TERMINATION

16.1 Commencement

16.1.1 This Contract shall commence on the earlier of:

a. the date of signing of the Services and Fees Schedule/ SOPs; or 

b. the date the Customer begins using Quiqup’s Services.

16.1.2 The Contract shall remain in effect from commencement indefinitely, unless terminated earlier in accordance with these Conditions (the Term).

16.2 Suspension or Termination by Quiqup

16.2.1 Quiqup reserves the right to suspend, restrict, or terminate the Customer’s access to the Services at any time without prior notice if it has reasonable grounds to believe the Customer has breached any of its obligations set out in the Contract. Quiqup shall not be liable for any non-performance of the Services, loss, damage or inconvenience suffered as a result of such suspension, restriction or termination.

16.3 Preservation of Rights

16.3.1 Any suspension, restriction or termination of the Customer’s access to the Services will not prejudice the accrued rights and remedies which either party may have accrued prior to the date of suspension, restriction or termination. Quiqup retains the right to pursue additional legal action against the Customer, where applicable.  

16.4 Termination by Either Party

16.4.1 Either party may terminate this Contract upon 30 days’ written notice to the other party. Following such termination, Quiqup reserves the right to close the Customer’s account.
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16.5 Survival of Payment Obligations

16.5.1 All outstanding payment obligations arising under these conditions shall survive termination or expiration of this Contract

16.5.2 Termination does not affect in-transit International Shipments; the Customer remains responsible for all charges, Duties & Taxes and return/disposal instructions.

17. NON-SOLICITATION OF PERSONNEL

17.1 During the term and for 12 months thereafter, the Customer shall not, directly or indirectly, solicit for employment any Quiqup contractor or employee materially involved in the Services. If breached, a one-time fee equal to three months’ gross compensation of the individual is payable as liquidated damages. The parties agree that that is reasonable and fair compensation for the breach of this provision.

18. TECHNICAL LIMITATION

18.1 Network Dependencies

18.1.1 The Customer acknowledges that access to the Services depends on third party communications networks and facilities outside Quiqup’s control. Such network and facilities may be subject to limitation, delays, or other disruption that may affect the performance of the services.  

18.2 No Warranty of Uninterrupted Service

18.2.1 Quiqup does not guarantee that the Services will be uninterrupted or error free. While Quiqup will endeavour to provide a consistent and reliable service, it shall not be held liable for any loss or damage arising from interruptions, delays, or data transfer errors during the use of the Services.

18.3 Carrier Tracking Systems

18.3.1 Tracking events for International Shipments are provided by Third-Party Carriers. Data latency or gaps in scans do not constitute service failure.

19. CONTACT INFORMATION

19.1 For general inquiries, please email support.dubai@quiqup.com.

19.2 For finance related queries, please contact dubaifinance@quiqup.com.

19.3 For legal queries and notices, please contact legal@quiqup.com.

20. PUBLICITY

20.1 Without the Customer’s consent, Quiqup may display the Customer’s name and logo in client lists and case studies relating to the Services.

21. GENERAL LEGAL TERMS

21.1 Notices to Quiqup

21.1.1 All notices served on Quiqup by the Customer shall delivered in writing via email to the address listed in paragraph ‎19.3 unless otherwise agreed in writing.

21.2 Notices to the Customer

21.2.1 All notices served on the Customer by Quiqup will be delivered in writing via email to the addresses listed in the Services and Fees Schedule/ SOPs unless otherwise agreed in writing.

21.2.2 Such notices are considered delivered at the time they are transmitted, and any errors in delivery (full inbox, server errors, etc…) shall not nullify the delivery.

21.3 Assignment and Subcontracting

21.3.1 Quiqup may assign, sub-contract, or transfer any or all of its rights and/or obligations under these Conditions without prior notice.

21.3.2 The Customer may not assign, sub-contract, or transfer its rights or obligations under these Conditions without prior written consent from Quiqup.

21.4 Variation and Waiver

21.4.1 No variation or waiver of any provision of these Conditions shall be valid unless agreed in writing and signed by the party to be bound. A waiver of any breach of these Conditions shall not constitute a waiver of any other breach.

21.5 Severability

21.5.1 If any provision of these Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, such provision shall be severed, and the remaining provisions shall remain valid and enforceable.

21.6 Incorporation of Carrier Terms

21.6.1 For International Shipments, the Carrier Terms are incorporated by reference. In the event of conflict, mandatory law and Carrier Terms prevail as to the international carriage segment; otherwise, these Conditions govern.
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21.7 Entire Agreement

21.7.1 The Contract constitutes the entire agreement between the parties concerning its subject matter and supersede all previous agreements, understandings, representations, whether written or oral.

21.7.2 In case of any discrepancy between these Conditions and the Services and Fees Schedule/SOPs, the latter shall prevail.

21.8 No Reliance on Representations

21.8.1 Each party acknowledges and agrees that it has not relied on any promise, assurance, statement, or representation not expressly set out in this Contract and its sole remedy shall be for breach of contract.
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21.9 Governing Law and Jurisdiction

21.9.1 The Contract including its formation, interpretation, performance, and enforcement, shall be governed by and construed in accordance with the laws of Dubai, United Arab Emirates.

21.10 Dispute Resolution

21.10.1 Any disputes, controversies, or claims arising out of, or in connection with, the Contract, including its validity, interpretation, breach, termination, or enforcement, shall be referred to and exclusively resolved by the courts of Dubai (excluding the DIFC Courts).‍