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Quiqup Services and Fees Schedule
Quiqup Services and Fees Schedule
By making use of our Services, you agree that you have read, understand, and accept the Terms and Conditions which can be accessed at https://www.quiqup.com/terms-of-service
Services
Service
4 HOUR
NEXT DAY
THREE DAYS
(Remote Areas)
(Remote Areas)
Description
Point-to-point deliveries by motorbike
Deliver next day by car(ambient)
Delivery twice per week by car (ambient)
Parcel standard size for delivery
L+W+H <90cm (e.g . 30x30x30cm )<5kg
L+W+H <90cm (e.g . 30x30x30cm )<5kg
L+W+H <90cm (e.g . 30x30x30cm )<5kg
Parcel max size for delivery
L+W+H <120cm(eg. 40x40x40cm )<5kg
L+W+H <200cm (e.g. 50x50x100cm)<25kg
Orders >25kg need to be broken into multiple parcels.
Orders >25kg need to be broken into multiple parcels.
L+W+H <200cm (e.g. 50x50x100cm)<25kg
Orders >25kg need to be broken into multiple parcels.
Orders >25kg need to be broken into multiple parcels.
Multiple parcels
N/A
Max of up to 8 parcels per order as long as each parcel is below the above specifications on dimensions and weight
Max of up to 8 parcels per order as long as each parcel is below the above specifications on dimensions and weight
Cut-off1 (orders placed by)
6 pm
2 pm
2 pm
Pick up window1
(orders collected by)
(orders collected by)
As soon as possible
Collections are only possible at the registered pick-up address of the client.Courier will wait a maximum of 10 mins at collection.
Collections are only possible at the registered pick-up address of the client.Courier will wait a maximum of 10 mins at collection.
Within 4h post cut-off
Collections are only possible at the registered pick-up address of the client.Courier will wait a maximum of 10 mins at collection.
Collections are only possible at the registered pick-up address of the client.Courier will wait a maximum of 10 mins at collection.
Within 4h post cut-off
Collections are only possible at the registered pick-up address of the client.Courier will wait a maximum of 10 mins at collection.
Collections are only possible at the registered pick-up address of the client.Courier will wait a maximum of 10 mins at collection.
Delivery window
Within 4h post order in Ready for Collection status
9am - 10pm
(Next Day)
(Next Day)
9am - 10pm
( Thu and Sun only )
( Thu and Sun only )
Coverage area2(excluding freezone)
Dubai City Limits
Dubai / Abu Dhabi / Al Ain / Sharjah / Ajman / Fujairah / RAK / UAQ
Remote Areas
# of attempts
1 attempt
O rder immediately RTO .
O rder immediately RTO .
3 attempts
2 blind attempts + 1 final attempt pre-agreed with theend- customer over the phone.
2 blind attempts + 1 final attempt pre-agreed with theend- customer over the phone.
3 attempts
2 blind attempts + 1 final attempt pre-agreed with theend- customer over the phone.
2 blind attempts + 1 final attempt pre-agreed with theend- customer over the phone.
Proof of delivery
Image at the door and/or parcel
Image at the door and/or parcel
Image at the door and/or parcel
2 For more details refer to Coverage Area by Service section.
Fees
Service
4 HOUR
Same Emirate
Same Emirate
NEXT DAY
Same Emirate
Same Emirate
NEXT DAY
Other Emirate
Other Emirate
THREE DAYS
Remote Areas
Remote Areas
Default p ick-up and drop off
AED 35
AED 22
AED 22 3
AED 37 3
Price
standard parcel size
standard parcel size
Prices listed above are for standard size orders .
Prices listed above are for standard size orders .
Prices listed above are for standard size orders .
Prices listed above are for standard size orders .
Over size fee
N/A
Extra weight charge of AED 2 per kg above 5kg 4
Extra weight charge of AED 2 per kg above 5kg 4
Extra weight charge of AED 2 per kg above 5kg 4
Multiparcel fee
N/A
5 AED for additional parcels.
Max of 8 parcels after which an additional order must be placed.An oversize fee will be applied to the order using the cumulative weight of all parcels exceeding the first 5kg.
Max of 8 parcels after which an additional order must be placed.An oversize fee will be applied to the order using the cumulative weight of all parcels exceeding the first 5kg.
5 AED for additional parcels.
Max of 8 parcels after which an additional order must be placed.An oversize fee will be applied to the order using the cumulative weight of all parcels exceeding the first 5kg.
Max of 8 parcels after which an additional order must be placed.An oversize fee will be applied to the order using the cumulative weight of all parcels exceeding the first 5kg.
5 AED for additional parcels.
Max of 8 parcels after which an additional order must be placed.An oversize fee will be applied to the order using the cumulative weight of all parcels exceeding the first 5kg.
Max of 8 parcels after which an additional order must be placed.An oversize fee will be applied to the order using the cumulative weight of all parcels exceeding the first 5kg.
Attempts
Price includes 1 attempt.
An additional attempt requires a new order.
An additional attempt requires a new order.
Price includes 3 attempts.
After 2 failed attempts, Quiqup ’s customer care team will contact the end-customer to confirm the 3rd attempt. After 3 failed attempts or 2 failed attempts w/o confirmation from the customer to schedule a 3rd attempt, Quiqup will return the order to the client ’s pickup location (RTO).
After 2 failed attempts, Quiqup ’s customer care team will contact the end-customer to confirm the 3rd attempt. After 3 failed attempts or 2 failed attempts w/o confirmation from the customer to schedule a 3rd attempt, Quiqup will return the order to the client ’s pickup location (RTO).
Price includes 3 attempts.
After 2 failed attempts, Quiqup ’s customer care team will contact the end-customer to confirm the 3rd attempt. After 3 failed attempts or 2 failed attempts w/o confirmation from the customer to schedule a 3rd attempt, Quiqup will return the order to the client ’s pickup location (RTO).
After 2 failed attempts, Quiqup ’s customer care team will contact the end-customer to confirm the 3rd attempt. After 3 failed attempts or 2 failed attempts w/o confirmation from the customer to schedule a 3rd attempt, Quiqup will return the order to the client ’s pickup location (RTO).
Price includes 3 attempts.
After 2 failed attempts, Quiqup ’s customer care team will contact the end-customer to confirm the 3rd attempt. After 3 failed attempts or 2 failed attempts w/o confirmation from the customer to schedule a 3rd attempt, Quiqup will return the order to the client ’s pickup location (RTO).
After 2 failed attempts, Quiqup ’s customer care team will contact the end-customer to confirm the 3rd attempt. After 3 failed attempts or 2 failed attempts w/o confirmation from the customer to schedule a 3rd attempt, Quiqup will return the order to the client ’s pickup location (RTO).
Return orders
N/A
Return orders are charged the full delivery fee.
Return orders are charged the full delivery fee.
Return orders are charged the full delivery fee.
Returned to origin (RTO)
RTO, canceled orders &failed collections are charged the full delivery fee
RTO orders are charged the full delivery fee.
RTO orders are charged the full delivery fee.
RTO orders are charged the full delivery fee.
Cash on Delivery (COD) fee
2.5% of the value collected for all cash and card payments processed will be applied on each transaction.
2.5% of the value collected for all cash and card payments processed will be applied on each transaction.
2.5% of the value collected for all cash and card payments processed will be applied on each transaction.
2.5% of the value collected for all cash and card payments processed will be applied on each transaction.
VAT
All rates are exclusive of 5% VAT.
All rates are exclusive of 5% VAT.
All rates are exclusive of 5% VAT.
All rates are exclusive of 5% VAT.
Invoicing and COD reconciliation
Invoicing and COD reconciliation will take place every 2 weeks. Payment is due within 10 calendar days of invoice . COD payments are released after your written confirmation has been received. COD payments are made once a week.
Invoicing and COD reconciliation will take place every 2 weeks. Payment is due within 10 calendar days of invoice . COD payments are released after your written confirmation has been received. COD payments are made once a week.
Invoicing and COD reconciliation will take place every 2 weeks. Payment is due within 10 calendar days of invoice . COD payments are released after your written confirmation has been received. COD payments are made once a week.
Invoicing and COD reconciliation will take place every 2 weeks. Payment is due within 10 calendar days of invoice . COD payments are released after your written confirmation has been received. COD payments are made once a week.
3 Quiqup reserves the right of adjusting its Other Emirates Pricing in case of over-representation of certain Emirates.
4 In the event that a recurring share of your orders exceeds the standard size (30x30x30cm), Quiqup reserves the right to either adjust the base pricing offered or calculate the Oversize fee based on the volumetric weight = (LxWxH ) / 5,000
5 We process card payments through a digital application that generates payment links.
Coverage Area by Service
4 Hours
Delivery applies within city limits of: Dubai
Next Day
Delivery applies within city limits of: Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Fujairah, Ras Al Khaimah, Umm Al Quwain
Remote Areas
Remote Areas are defined as those listed below.
These areas are only served with scheduled routes on Thursdays and Sundays.
Emirate
Remote Areas (Thursday and Sunday deliveries)
Remote Areas (Thursday and Sunday deliveries)
Remote Areas (Thursday and Sunday deliveries)
Al Dabiya
Al Dhannah City
Al Fayah
Al Gharbia
Al Ghuwaifat
Al Mirfa
Al Nouf
Al Salam Living City
Al Sila
Asab
Al Dhannah City
Al Fayah
Al Gharbia
Al Ghuwaifat
Al Mirfa
Al Nouf
Al Salam Living City
Al Sila
Asab
Bad 'Al Mutaw 'ah
Barakah
Bateen Liwa
Baynounah
Buhasa
Dalma Island
Ghayathi
Habshan
Hameem
Liwa
Barakah
Bateen Liwa
Baynounah
Buhasa
Dalma Island
Ghayathi
Habshan
Hameem
Liwa
Nujoom Island
Qasr Al Sarab
Ruwais
Sahil
Shah
Sir Baniyas Island
Tarif
Zayed City
Qasr Al Sarab
Ruwais
Sahil
Shah
Sir Baniyas Island
Tarif
Zayed City
Al Manama
Masfut
Masfut
Al Faqa
Al Hiyar
Al Quaa
Al Hiyar
Al Quaa
Al Shiwayb
Al Wiqan
Ghireebah
Sweihan
Al Wiqan
Ghireebah
Sweihan
Al Manama
Wadi Eesfal Village
Asimah
Wadi Mai
Friday Market
Wadi Saham
Habsab
Wadi Siji
Wadi Eesfal Village
Asimah
Wadi Mai
Friday Market
Wadi Saham
Habsab
Wadi Siji
Siji
Taween
Thoban
Wadi Al Sidr
Taween
Thoban
Wadi Al Sidr
Falaj Al Mualla
Adhan
Wadi Ghalilah
Al Ghail
Wadi Kub
Al Hamraniyah
Wadi Shaam
Al Jeer
Seih Al Barerath
Digdagga
Shawka
Ghalilah
Steven Rock Area
Habhab
Um Al Urge
Kadrah
Wadi Ghalilah
Al Ghail
Wadi Kub
Al Hamraniyah
Wadi Shaam
Al Jeer
Seih Al Barerath
Digdagga
Shawka
Ghalilah
Steven Rock Area
Habhab
Um Al Urge
Kadrah
Khor Khwair
Munay
RAK International Airport
Seih Al Barerath
Shawka
Steven Rock Area
Um Al Urge
Wadi Al Aim
Wadi Al Aim
Munay
RAK International Airport
Seih Al Barerath
Shawka
Steven Rock Area
Um Al Urge
Wadi Al Aim
Wadi Al Aim
Al Bataeh
Hatta
Al Dhaid
Kadra
Al Khari
Maleha
Hatta
Al Dhaid
Kadra
Al Khari
Maleha
Al Khoros
Mohathab
Al Madam
Nazwa
Al Tayebah
Wadi Al Helo
Mohathab
Al Madam
Nazwa
Al Tayebah
Wadi Al Helo
For more details refer to Quiqup Coverage Area (bit.ly/40kGYav).